Who to contact
Rollins Energy Limited operates this Hailei UK website. For questions about your personal information or to make a privacy request, email sale@haileiuk.com, call +44 (0)161 566 2392, or write to Unit M1, Mulburry Way, Heywood Distribution Park, Heywood, OL10 2TR, United Kingdom.
Using the enquiry form
The form uses the name, email address, optional company and product details, enquiry type and message you enter to prepare an email draft in your browser. It does not submit these fields to a website enquiry database. The draft is held in the current page state; the site does not intentionally save it in cookies or local storage. Your browser may independently offer autofill or session restoration.
Choosing to copy or download a draft creates a copy on your device. Choosing Open email app passes the draft to your selected email application. Rollins Energy Limited receives it only when you send the email. Avoid including passwords, payment card details or sensitive personal information.
When you send an enquiry
Our UK team uses the information you send to respond to product and project enquiries, prepare quotations and arrange technical, order or after-sales support. For steps you request before entering a contract with us, we rely on that pre-contractual purpose where applicable. For business enquiries and routine support outside that basis, our legitimate interest is communicating with customers and resolving their requests. Sending an enquiry does not enrol you in a marketing mailing list.
How long we keep enquiries
Our retention policy is to keep ordinary enquiries that do not result in a sale for 12 months after the enquiry is closed, then delete or anonymise them. Records relating to completed orders, warranties and accounting are handled separately according to their purpose and applicable obligations.
Handling enquiries and sharing information
The UK team handles enquiries first. Where specialist assistance is needed, our policy is to share only information necessary for the request. Technical questions should use equipment details, fault descriptions and images with identifying information removed where possible. Customer names, contact details or addresses should be shared only where necessary for the relevant service.
Browsing and external services
This website serves its images, videos and fonts locally and does not include advertising pixels or analytics scripts in its application code. Hosting services may process technical request information, such as IP addresses and browser details, when delivering and securing the website. See our cookie information.
The exhibition registration button opens Terrapinn’s website. Registration information you enter there is handled under the organiser’s own privacy information. It is not collected by this website’s enquiry form.
Your privacy rights
Depending on the circumstances and legal basis for processing, you can request access to your personal information, correction, erasure, restriction or portability. Where processing relies on consent, you can withdraw that consent without affecting prior lawful processing.
You can object to processing based on legitimate interests, and you have the right to object to direct marketing at any time. Contact sale@haileiuk.com to make a request. Information needed to verify your identity should be proportionate to the request.
You can complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint or telephone 0303 123 1113.